Terms and Conditions for Cleaning and Maintenance Services
Welcome to Ale Care Cleaning service’s, a leading provider of cleaning and maintenance services in Dubai. By accessing or using our services, you agree to be bound by the following terms and conditions. Please read them carefully before utilizing our services. If you do not agree to these terms, you should refrain from using our services.
### 1. **General Terms**
By booking our cleaning and maintenance services, you acknowledge and agree to these Terms and Conditions. These terms are applicable to all services provided, whether hourly, daily, monthly, or yearly.
### 2. **Scope of Services**
Ale Care Cleaning service’s, provides cleaning and maintenance services for both residential and commercial properties in Dubai. The services include but are not limited to:
– General cleaning (e.g., dusting, mopping, vacuuming, window cleaning)
– Maintenance services (e.g., plumbing, electrical, HVAC)
– Specialized cleaning (e.g., carpet cleaning, deep cleaning)
– Facility management services for businesses
Our services can be booked on the following bases:
– **Hourly**: Services charged per hour as per the client’s requirements.
– **Daily**: Services performed every day at scheduled times.
– **Monthly**: Ongoing services performed regularly once per month.
– **Yearly**: Annual service agreement with recurring maintenance and cleaning.
### 3. **Agreement for Ongoing Services**
For clients wishing to keep our services on a continuous basis (e.g., monthly or yearly), a written agreement will be signed. This agreement will outline the scope of services, pricing, service frequency, and terms for cancellation.
The contract will remain in effect until terminated by either party with prior written notice as outlined below.
### 4. **Booking and Scheduling**
Bookings can be made through our website, by phone, or via email. Clients are required to provide accurate details about their property and the services they need. You can request specific cleaning or maintenance requirements while making the booking, and we will do our best to accommodate these.
### 5. **Pricing and Payment Terms**
– **Hourly Services**: Clients will be billed based on the actual hours worked, at the rate specified during booking.
– **Daily/Monthly/Yearly Packages**: Payment for services will be invoiced at the beginning of each service period (daily, monthly, or yearly), and payment is due immediately upon receipt of the invoice.
**Payment Methods**: We accept payments through bank transfer, credit card, or cash. All invoices must be paid in full by the due date. A late payment fee may be applied for overdue balances.
**Cancellation Policy**: For hourly and daily services, cancellations must be made at least 24 hours before the scheduled service time to avoid a cancellation fee. For monthly and yearly agreements, a 30-day written notice is required for cancellation without penalty.
**Refund Policy**: Refunds will only be issued if a service is canceled within the applicable cancellation window, or if the service is not delivered as promised.
### 6. **Client Responsibilities**
Clients must ensure that the area where services are to be provided is accessible and safe for our cleaning and maintenance personnel. If specific items or areas require extra care (e.g., fragile items or hazardous materials), please notify us in advance.
Failure to provide adequate access or instructions may result in the service not being completed and may incur additional charges.
### 7. **Service Quality and Satisfaction Guarantee**
We are committed to providing high-quality cleaning and maintenance services. If you are not satisfied with the service provided, please notify us within 24 hours of the service. We will make every effort to resolve the issue or re-perform the service at no additional cost.
### 8. **Liability**
Ale Care Cleaning service’s, takes all necessary precautions to avoid damages during service. However, we will not be held responsible for any damages to pre-existing conditions, faulty installations, or items that have not been properly secured.
In case of damage caused directly by our personnel, we will assess the situation and offer compensation within reasonable limits.
### 9. **Health and Safety**
We are committed to maintaining a safe environment for our clients and staff. All our cleaning and maintenance personnel are trained in health and safety protocols. If a health hazard is discovered during the service, such as mold, hazardous waste, or unsafe electrical conditions, we may cease work and advise the client on necessary actions.
### 10. **Amendments to Terms and Conditions**
Ale Care Cleaning service’s, reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website and will become effective immediately upon publication.
### 11. **Governing Law**
These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under these terms shall be resolved by the courts of Dubai.
### 12. **Contact Information**
For any questions, concerns, or additional information about our terms and conditions, please contact us at:
– Email: info@alecareservices.com
– Phone: +971 547206698
– Address: Business Avenue Building
-Dubai
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### **Payment Terms & Plan Details (Example Based on Competitor Analysis)**
– **Hourly Service Rates**: [20 AED/hour] for residential cleaning, and [15 AED/hour] for commercial properties.
– **Monthly Service Plans**: Starting from [1400 AED/month, 2 times a week, Every time 4 hours, 2 Cleaner’s ] for a basic service package, with optional add-ons for premium services (e.g., deep cleaning, specialized maintenance).
– **Yearly Contracts**: Discounted pricing for yearly agreements with terms tailored to the client’s specific needs. Annual service agreements are payable in advance.
This payment plan information is based on typical pricing structures in the cleaning industry in Dubai, but may vary according to specific service requirements and location.
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### **Acceptance of Terms**
By booking or using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.